Privacy Policy

Introduction

This Privacy Policy outlines how we collect, use, and protect personal data provided by our customers, who are businesses and their employee users, for the purposes of delivering our Software as a Service (SaaS) web application (“the Service”). We are committed to ensuring that your privacy is protected.

Data Collection

We collect and store the following personal data to provide and enhance our Service:

  • Name
  • Address
  • Email
  • Phone
  • Organisation
  • Job role

Use of Data

The personal data collected is used for the following purposes:

  • To provide and maintain the Service
  • To notify you about changes to the Service
  • To provide customer support
  • To monitor the usage of the Service
  • To detect, prevent, and address technical issues

Data Correction, Removal, and Access

If you need to correct, remove, or obtain a copy of your personal data, please follow these steps:

  1. Contact Your Organisation: As the primary Data Controller, your organisation manages your personal data. Please contact your organisation’s data protection officer or the designated contact person for assistance.
  2. Contact Us: If your organisation is unable to resolve your request, you may contact us directly. We are registered with the Information Commissioner’s Office (ICO) as a Data Controller and Data Processor and will assist you in accordance with applicable data protection laws.

Data Protection and Security

We are committed to ensuring that your information is secure. We have implemented appropriate technical and organisational measures to safeguard your personal data from unauthorised access, alteration, disclosure, or destruction.

Data Sharing

We do not share personal data with third parties except:

  • When we have your explicit consent
  • When required by law or regulatory obligations
  • With service providers who perform services on our behalf and have agreed to maintain the confidentiality and security of personal data

Data Retention

We will retain personal data for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Fast Fwd Multimedia Ltd.
Suite 3 Falcon Works House, 40 Regent Place, Birmingham, B1 3NN, United Kingdom
website@fastfwd.com

Information Commissioner’s Office Registration

We are registered with the Information Commissioner’s Office (ICO) as a Data Processor. Our registration number is ZA307885. The organisations that license our product are considered Data Controllers under data protection laws.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.